Returns & Cancellations
Returns Procedure
At AJC Leisure we hope that you are happy with your purchases,
however we know that sometimes you will need to return or cancel an
item.
- Before returning any goods please read our
Terms and
Conditions.
- Any products returned must be in a re-saleable condition &
include the original packing and documentation.
- AJC Leisure must be informed of any return requests within 7
days of the original order date.
Before returning your item(s) please contact AJC Leisure for a
Returns Authorisation Number.
- To Obtain a Returns Authorisation Number either:
Once your return is authorised an acknowledgement will be emailed to
the address used on your original order.
Lines are open 9.30 - 4.30 Monday to Friday. Any products returned
without a valid Returns Authorisation number will be refused.
Please return your item(s) in original packaging and ensure that all
packages are securely wrapped. You must include a copy of your Returns
Authorisation form in with your item(s), failure to do so will delay
your refund.
Clearly mark your Returns Authorisation Number on the outside of the
package, and send to the following address:
Return Authorisation No. ###
Web Returns
AJC Leisure
Unit 1, The Homelands,
Newby, Clapham,
Lancaster,
North Yorkshire,
LA2 8HS.The customer is responsible for all postage costs for products
returned under our Returns Procedure unless this has been specifically
agreed and confirmed in advance with the Customer Services Department.
AJC Leisure will not accept responsibility for loss or damage of
goods during transit, please ensure that the insurance cover option is
taken where possible.
All returns must be received within 7 days of receiving a Returns
Authorisation Number.
Upon receipt, all products will be inspected and at our discretion,
credit may be refused.
Any Packages received without a valid Returns Authorisation number on
the outside will be refused.
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